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Terms of Business

Mirrormanmirrors.com Terms and Conditions

MIRRORMAN MARYLEBONE LTD operate a policy of Fairness, Courtesy and Co-operation for all our customers and as such we will strive to resolve customer issues amicably, without having to resort to terms and conditions of sale. However as a business we are obliged have to have them in place. By placing an order with MIRRORMAN MARYLEBONE LTD via our web site, in person or by telephone you agree to be bound by MIRRORMAN MARYLEBONE LTD Terms & Conditions. If you receive a confirmation email of your order, you must check that the details are correct as soon as possible and you should print out and keep a copy for your records. This confirmation e-mail amounts to an acceptance by MIRRORMAN MARYLEBONE LTD of your offer to buy goods from MIRRORMAN MARYLEBONE LTD and this acceptance is effective regardless of whether or not you receive the e-mail. MIRRORMAN MARYLEBONE LTDis free to withdraw from a prospective contract at any time prior to acceptance. This also applies in the case of any error or inaccuracy in respect of the goods, any description applied to the goods, the availability of the goods or the order itself. Price and availability information is subject to change without notice. Certain mouldings used in the production of our mirrors may be unavailable at the time of order. In such circumstances MIRRORMAN MARYLEBONE LTD will use an alternative moulding of equal quality and similar in style. Therefore mirror designs and styles may vary slightly from those shown on the MIRRORMAN MARYLEBONE LTD web site. Processing of orders MIRRORMAN MARYLEBONE LTD aim to ship all ready-made items within 14 days of receiving your order. However your order may be delayed if the item is not in stock. We regret we are not able to supply dates when our suppliers may get an item in stock. We will keep you updated by E-mail as to the status of your order (unless you ask us not to) Please note that orders for two or more items, we may part-ship if one or more of the items are unavailable. MIRRORMAN MARYLEBONE LTD aim to make all made-to-measure mirrors within 14 – 21 days, however in rare cases this may be exceed due to circumstances beyond our control. Please note, in the case of bespoke framed mirrors you have the opportunity before placing any order to request a small sample of your preferred frame mouldings, enabling you can see first hand the colour, size and style of the frame moulding you have chosen. If a sample is requested we will contact you shortly after it has been dispatched to confirm your order requirements. Unfortunately, we are unable to accept cancellations of bespoke orders after this point. MIRRORMAN MARYLEBONE LTD regret that items purchased during a sale are non refundable and an exchange or a credit note will be given. Note: Where carriage is charged, this will be shown on your invoice as a separate service and deemed complete upon your receipt of the goods. Delivery Policies MIRRORMAN MARYLEBONE LTD will give you notice of a scheduled (or otherwise agreed) delivery date, to allow you to make the necessary arrangements to receive the mirror. MIRRORMAN MARYLEBONE LTD will not accept liability for arrangements that you have made to receive your mirror. The delivery team can wait while you check your mirror for damages, where this is not possible please ensure you contact us within 72 hours of receipt of delivery if there are any issues with your order. Please note due to the nature of the product, we cannot accept responsibility for damages reported after this period. In the event of a delivery being delayed or cancelled due to circumstances beyond our control, we will offer a delivery date as close as possible to the original agreed delivery date. Where a delivery date has been advised but the Buyer isn’t present to receive the delivery we reserve the right to charge the customer a minimum of £25 to cover part of the cost of the failed delivery and redelivery. We advise all customers to sign, "NOT CHECKED" with the carrier if you have any doubts about damage upon delivery. Free Delivery Free delivery offers ONLY apply to Standard UK mainland, for order values over £150 + vat. Non Standard or other delivery destinations such as Scottish Highland, IOM, Channel Islands, & Eire will be subject to a delivery surcharge. (Please ask us for a quote) Delivery assistance In order that we can offer as competitive rate for deliveries as possible on our mirrors, our vehicles are manned by only one person. The driver will unload the goods for you; however we will need you to provide suitable help in the unloading of mirrors with any length over 1.3 meters. If you are unable to do this, we can provide a second person at an additional charge but must be contacted in advance for a quote. Please note, if you have not informed us in advance and you are unable to provide assistance for these larger mirrors, we will need to redeliver at another time and you will be required to pay an additional delivery charge. Our delivery team will happily unload to a ground floor room. As they are not insured whilst on your property we regret that they can not deliver to upstairs rooms. Cut-to-Size and Made-to-Measure Orders Deliveries For your convenience and safety, all large cut-to-size mirrors and other sheet glass products will be delivered by our own vehicles at a pre-arranged delivery date. In some parts of the country deliveries may be made by third party agents on our behalf. If your property has any access restrictions for larger vehicles, you should inform us of this prior to placing the order. MIRRORMAN MARYLEBONE LTD shall use reasonable endeavors to meet any date agreed for delivery. In any event, time of delivery shall not be of the essence. Deliveries to customers living in remote regions may take a little longer. Our Art Deco and bespoke range of mirrors are made to order and therefore can take 21-28 days from receipt of your order and payment to be made. The majority of these mirrors will be delivered by our own vehicles at a pre-arranged delivery date. Please ensure that you open the packaging and check that there is no damage within 24hrs Payment We accept a broad range of payment types - including Visa, MasterCard, Maestro, Visa Debit. Your order will only be processed subject to payment being authorised. Please note that the payment transaction will take place prior to delivery. MIRRORMAN MARYLEBONE LTD uses HSBC for online credit and debit clearing. For your convenience we are also able to take payments by cheque or phone. Please make bank cheques payable to: MIRRORMAN MARYLEBONE LTD Credit and debit cards are debited before items are shipped by MIRRORMAN MARYLEBONE LTD. All prices include sales taxes (where applicable) unless otherwise stated. Shipments to your delivery address maybe subject to import duties and taxes which are levied once a shipment reaches your country. Any such additional charges to clear customs must be borne by you. You should note that customs policies vary widely from country to country so we advise that customers contact their local customs office for further information. Note that international shipments are subject to opening and inspection by customs authorities. Manufacturing tolerance. With all hand made items made to measure there are certain manufacturing tolerances that come in to play, especially with wood mouldings. When Cutting heads wear this leads to moulding dimension changes which in turn can result in a slightly different overall frame size. These tolerances are normally kept to a minimum but 5-15mm is not uncommon and is deemed as within our manufacturing tolerance. Should you require a more accurate size within 3-5mm where for example a frame must fit into a recess please ensure this is requested at time of order, as sizes within our normal tolerance range will not be rectified. Where differences exceed sizes in our normal tolerance range, the will be replaced under our 100% satisfaction guarantee scheme. Natural Wood Disclaimer: If you are purchasing any of our natural wood products please be aware as with all solid wood - natural flaws, minor imperfections, colour and grain variances may be present in the wood Cancellation & Returns Policy We want you to be completely satisfied with your purchase. Under the MIRRORMAN MARYLEBONE LTD 100% Satisfaction Guarantee, you have the right to cancel your order within 7 working days of placing your order or within 7 days of receipt of your mirror on all purchases. This does not apply to any bespoke mirrors including all our art deco mirrors and all made-to-measure mirrors supplied under our bespoke manufacturing service, which includes glass, acrylic and steel products cut to size. Unfortunately such mirrors are non-returnable and non-refundable. In the event that you wish to cancel your order prior to any commencement of work, you should do so in writing (or by email) please, within 7 working days. A full refund will be issued, unless payment has been made by Credit or debit card or any such payment method that incurs bank charges. In such instances a refund will be made less any banking charges incurred in accepting your method of payment. Special Notes: All our "Standard size" range are also treated as a made to measure, as whilst we use Standard size mirrors, each frame and assembly procedure is produced and completed to order. Return of damaged goods All Damages must be reported to MIRRORMAN MARYLEBONE LTD within 3 days (Except bespoke mirrors that must be reported within 24hrs) of delivery via email or in writing. Faulty and damaged mirrors will be replaced free-of-charge. Should you not require a replacement, please make arrangements to return the mirrors to us. (See special note on Return of unwanted goods) *NOTE: In the unfortunate event that a bespoke mirror has been damaged in transit, please ensure that you advise us within 24 hrs of delivery at enquiries@mirrormanmirrors.com or by telephone on 020 7258 3050 so that we can make arrangements to organise a replacement mirror. Return of Made to Measure damaged goods All Damages must be reported to MIRRORMAN MARYLEBONE LTD within 24hrs of delivery via email or in writing. Faulty and damaged mirrors will be replaced free-of-charge. Due to the bespoke status of these mirrors, items that are delivered and signed as being received in good condition may not be returned but damaged items will be exchanged free of charge. Please note in accordance with the Distance Selling Regulations we cannot offer refunds on bespoke items. In the unfortunate event that an bespoke mirror has been damaged in transit, please ensure that you advise us within 24 hrs of delivery at MIRRORMAN MARYLEBONE LTD or by telephone on 020 7258 3050 so that we can make arrangements to organise a replacement mirror. Exchange of Goods If having received your mirror and decide you would prefer an alternative choice of mirror, please make arrangements to return the mirror us in perfect condition within seven days and contact us on 020 7258 3050 to discuss your new requirements. Please note we cannot offer exchange of goods on made to measure items such as Art Deco, glass, acrylic and steel products cut to size or our standard range framed mirrors Return of unwanted goods (Refer to cancellation & returns policy, Does not apply to Bespoke orders) In the unlikely event of you wanting to return your mirror, it should be returned undamaged in appropriate packaging to ensure its safe arrival at MIRRORMAN MARYLEBONE LTD. All returns are inspected on arrival and we regret that refunds cannot be issued if the goods are found to be damaged. Please return the mirror to the address specified below. We will refund the total amount paid for the goods (including VAT), less the cost to us for the original delivery charges* and up to 5% of the invoice value for charges incurred by the credit/debit card processing within 30 days of receiving the returned your mirror. Where the mirror was supplied with free delivery, a deduction will be made to recover our delivery costs. *A minimum deduction of at least £14.75 (including vat) will be made from any refund for returns (other than faulty goods) to cover the cost of outgoing carriage. Special Note: If you wish to return unwanted goods we strongly advise you to send your package by registered post or courier and to maintain sufficient insurance to cover the value of the goods. We cannot be held responsible for goods lost or damaged in transit when returning. Product returns must be delivered to: (Refer to cancellation & returns policy, Does not apply to Bespoke orders) Attn: Returns Dept MIRRORMAN MARYLEBONE LTD 161-163 SEYMOUR PLACE MARYLEBONE / MAYFAIR BRANCH LONDON, W1H 4PJ Our returns policy is in accordance with the Consumer Protection (Distance Selling) Regulations 2000 and forms part of our Terms and Conditions of Sale. If you have any specific queries regarding our returns policy please email: enquiries@mirrormanmirrors.com Trade Descriptions Act: Every care has been taken to ensure that the descriptions, pictures and specifications are correct. All dimensions are approximate and while we make every effort to reproduce colour accurately there may be slight colour & size variations that occur. Privacy Policy: We collect your personal information in order to provide you with the best possible service. The type of personal information includes: •Your name • Address • Phone number • e-mail address We will never collect sensitive information about you or any payment information without your consent. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). The information we hold will be accurate and up to date as far as possible. If you find any inaccuracies please inform us and we will correct it as soon as possible. The personal information, which we hold, will be held securely in accordance with our internal security policy. If you have any questions/comments about privacy, you should email us at enquiries@mirrormanmirrors.com and we will endeavor to reply within 2 working days. Limitation of Liability This liability section applies only to the extent permitted by law. Except as set out below, neither MIRRORMAN MARYLEBONE LTD nor any of their directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site. MIRRORMAN MARYLEBONE LTD does not accept liability (except as set out below) for any errors or omissions and reserves the right to change information, specifications and descriptions of listed goods, products and services. MIRRORMAN MARYLEBONE LTD does not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of or damage to property and/or loss from claims of third parties arising out of the use of the www.mirrormanmirrors.com web site or for any products purchased from the www.mirrormanmirrors.com web site. www.mirrormanmirrors.com will only be liable for direct loss up to a maximum total of the price of the product purchased in respect of any claim Illegal Acts It is a crime to use a false name or a known invalid credit card to order. Anyone caught willfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. We track the electronic 'fingerprints' of every order placed to enable us and all legitimate crime prevention and prosecution authorities, to trace individual users engaging in criminal activities on our web site. Governing Law Purchases from are subject to English Law. Modification of Terms MIRRORMAN MARYLEBONE LTD reserves the right to modify these terms at any time without prior notice. Any modification of these terms will be deemed to be effective from the date and time of posting on the www.mirrormanmirrors.com site. These terms and conditions will apply to your order once you have received your confirmation email. They will supersede any other terms and conditions in whatever form given. Please print and retain a copy of the terms and conditions once you have received your confirmation email. Copyright This web site is the property of MIRRORMAN MARYLEBONE LTD All other names and trademarks are the property of their respective owners. Please note Copy, print or download of the material on this website must be for the sole purpose of using this website or placing an order with MIRRORMAN MARYLEBONE LTD.